Terms of Service

Last updated: October 2026

1. About These Terms

These Terms of Service ("Terms") govern your use of the ISSEN KODO website (www.issenkodo.jp) and purchases of ISSEN KODO products. By accessing the site or placing an order, you agree to these Terms. These Terms are governed by the laws of Japan.

2. About ISSEN KODO

ISSEN G.K. ("ISSEN KODO") provides home fragrance products, including candles poured into Japanese ceramic vessels.

3. Eligibility

The customer placing an order must be 18 years of age or older.

4. Orders

Orders are confirmed upon receipt of full payment. Products are limited and allocated on a first-come, first-served basis. ISSEN KODO reserves the right to cancel an order if a product becomes unavailable, in which case a full refund will be issued.

5. Payment

All prices are listed in Japanese Yen (JPY) and include consumption tax (10%). Payment is due in full at the time of order. Accepted payment methods are listed at checkout and on our Notation Page (特定商取引法に基づく表記).

6. Cancellations and Refunds

Returns and refunds are accepted as set out in our Refund Policy. For further details, please refer to our Notation Page.

7. Limitation of Liability

Except in cases of intentional misconduct or gross negligence on the part of ISSEN KODO, ISSEN KODO's total liability for any claim arising from these Terms or the use of our products shall not exceed the amount paid by the customer for the relevant product, and ISSEN KODO shall not be liable for indirect, incidental, or consequential damages.

8. Intellectual Property

All content on the ISSEN KODO website — including text, images, logos, and branding — is the property of ISSEN G.K. and may not be reproduced, distributed, or used without our prior written permission.

9. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with the date of last update. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. Contact

ISSEN合同会社 (ISSEN G.K.)
R Cube Aoyama 3F, 3-1 Kita-Aoyama 1-chome, Minato-ku, Tokyo 107-0061, Japan
Email: enquiry@issenkodo.jp
Phone: 090-7061-8841