Privacy Policy
Last updated: October 2026
1. Introduction
ISSEN G.K. ("ISSEN KODO," "we," "us," or "our") operates the website www.issenkodo.jp and provides home fragrance products. We are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Japan's Act on the Protection of Personal Information (個人情報保護法 / APPI).
2. Data Controller
ISSEN G.K. is the data controller responsible for your personal information.
ISSEN合同会社
R Cube Aoyama 3F, 3-1 Kita-Aoyama 1-chome, Minato-ku, Tokyo 107-0061, Japan
Email: enquiry@issenkodo.jp
3. Information We Collect
We may collect the following categories of personal information:
From customers: name, email address, phone number, billing name and address, and shipping address.
Payment information: payment method details processed securely via Shopify Payments. ISSEN KODO does not store raw credit card data.
Communications: inquiries submitted via contact forms, email correspondence, and newsletter sign-ups.
Website usage data: IP address, browser type, pages visited, and time spent on site, collected via cookies and analytics tools (see Section 8 below).
4. How We Use Your Information
We use your personal information to:
- process orders and payments;
- communicate with you about your order, shipping, or cancellations (via email);
- send product updates and newsletters (with your consent);
- comply with legal and regulatory obligations, including tax reporting; and
- improve our website, services, and product offerings.
5. Sharing of Information
We do not sell your personal information. We may share personal information with trusted third-party service providers strictly for the purposes described above, including:
- Shopify (e-commerce platform and payment processing)
- Google Analytics (website analytics)
- Shipping carriers (solely for the purpose of delivering your order)
All third-party service providers are required to handle your data in accordance with applicable privacy laws and their respective privacy policies.
Some of our service providers store or process personal information outside Japan. Shopify stores data on servers in countries including Canada and the United States, and Google Analytics processes data in the United States. For orders shipped to Singapore, Hong Kong, or Taiwan, your name, address, and order details are shared with the delivery carriers and customs authorities of the destination country. We take measures to ensure that these providers protect personal information to a standard equivalent to that required under the APPI. Information on the personal information protection systems of these countries is published by Japan's Personal Information Protection Commission, and you may contact us for further details.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order and payment records are typically retained for 7 years, in accordance with Japanese tax record retention requirements.
7. Your Rights
Under the Act on the Protection of Personal Information (APPI), you have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data (subject to legal retention requirements); and
- withdraw consent to marketing communications at any time.
To exercise any of these rights, please contact us at enquiry@issenkodo.jp.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.
Essential cookies are required for basic site functionality, including shopping cart and checkout features provided by Shopify.
Analytics cookies are used by Google Analytics and Shopify Analytics to understand how visitors interact with our website. These cookies collect information in an aggregated form.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect site functionality.
9. Children's Privacy
Our website is directed at adults. We do not knowingly collect personal information directly from children without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment data is processed through PCI-DSS compliant processors (Shopify Payments) and is not stored on our systems.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date of last update.
12. Contact
For any questions about this Privacy Policy or to exercise your rights, please contact:
ISSEN合同会社 (ISSEN G.K.)
Attention: Data Protection
R Cube Aoyama 3F, 3-1 Kita-Aoyama 1-chome, Minato-ku, Tokyo 107-0061, Japan
Email: enquiry@issenkodo.jp
Phone: 090-7061-8841