Information
Delivery within Japan
When will the candles be available?
The first batch of Tea Room Candles goes on sale in late November 2026. Each fragrance is limited to 100 candles; once they are gone, it shows as sold out until the next batch.
Join our mailing list to hear the moment they are available.
Where do you ship?
We ship within Japan, and to Singapore, Hong Kong and Taiwan. See International shipping for rates and delivery times.
How much is shipping?
Shipping within Japan is complimentary. For international rates, see International shipping.
When will I receive my order?
Please allow 3–5 working days. Once your order has shipped, you will receive an email with tracking information.
Can I return an item?
Because candles cannot be resold once used, we can only accept returns of unopened, unused items in their original packaging within 7 days of delivery. Shipping fees are non-refundable.
What if my order arrives damaged?
Ceramic can be fragile in transit. If your order arrives damaged or incorrect, please email enquiry@issenkodo.jp within 7 days of delivery with your order number and photographs of the item and packaging, and we will make it right.
How do I contact you?
Use our contact form, or email us at enquiry@issenkodo.jp.